Privacy policy

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how I collect and use your personal information. I, the violin teacher, may change the Privacy Policy by updating this document and re-sending it to you. This policy is effective from 1 January 2020.

WHO I AM

I am a freelance violin teacher based in Cheltenham offering educational services. I am also known as the ‘data owner’ of the personal information you provide me. I collect information from you that I am required to hold. I am committed to ensuring your privacy is protected.

WHAT DATA IS COLLECTED

I may collect the pupil’s details, parent/guardian details, email, phone number, bank details, billing address, home address and any other information that may be relevant.

WHY I COLLECT THE DATA

I need certain information from you to provide my services.

I hold all personal information confidentially in accordance with the current Data Protection regulations, whether it is held on computer or in secure manual filing systems.

I will store your personal information only if you chose to provide me with it, for example, by completion of a form. In these circumstances, any personal information supplied will only be used to provide the requested information or service.

I may ask you to consent to receive further information about my services.

HOW I COLLECT THE DATA

I collect information through your use of my services. This may be collected via website forms, paper forms, email, and phone call.

WHAT I DO WITH YOUR INFORMATION

In addition to using your information to provide the pupil violin lessons, I use your information for internal record keeping, to stay in contact with you whilst lessons are ongoing and to contact you to see if you wish to continue lessons.

HOW LONG I KEEP YOUR INFORMATION FOR

Your information and any data, (i.e. contact details), are deleted within one year of the pertaining academic year end in case of any necessary follow up. Pupil’s details, for example, exam results, may be kept up to 7 years to document my teaching record and track trends in exam comments to help target my teaching. Invoices are kept for 7 years as per tax regulations.

HOW I PROTECT YOUR INFORMATION & SHARING DATA

I will not transfer your information to any other organisation.

There may be times when I will share the pupil’s data and parent/guardian data to my accountant, bank (transfers), exam boards, child’s school. Outside of these circumstances, I will always ask your permission before sharing your information.

Physical and electronic security measures have been implemented to protect data from loss, misuse, or unauthorised alteration or destruction.

Please note, however, that where you are transmitting information to me over the internet, this can never be guaranteed to be 100% secure.

I will notify you promptly in the event of any breach of your information which might expose you to serious risk.

YOUR RIGHTS

Under the Data Protection Legislation, you have the right to:

Access your information.

Be provided with details of how your information is processed.

Correct your information - you can do this by emailing me at rachelknowles91@gmail.com.

Have your personal data erased in certain circumstances.

Object to or restrict how your information is processed. Have your information transferred to you or to another business in certain circumstances.

If you have any questions or are unhappy with the way I process your personal data and wish to complain, please contact me by email rachelknowles91@gmail.com. You also have the right to make a formal complaint with the Information Commissioner’s Office (ICO).

 

Should you wish to know more about the GDPR, please visit the dedicated web page on the ICO website.

COOKIES

WHAT IS A COOKIE?

A cookie is a small text file that is sent to your computer via your web browser when you visit a website. Once you agree, it enables us to recognise you when you revisit our website so we can tell how often you visit us and help us to retain information, such as, the most recent search you used. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stays on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our website.

WHAT COOKIES DOES MY WEBSITE USE?

Analytics cookies: this allows me to gain insight into how visitors use my website so I can continually improve my website and tailor it to customers' needs. The data is used for analytical purposes and is then removed from the system. I also make use of analytics cookies for online advertising to learn how users interact with my website after they have been shown an online advertisement. This may include advertisements on third-party websites. I will not know who you are, and only obtain anonymous data.

HOW CAN YOU MANAGE YOUR COOKIE PREFERENCE?

If you accept cookies, this allows me to monitor which pages you find useful and which you do not, helping me to provide you with a better website. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

© 2021 by Rachel Knowles-Matthews, Cheltenham Violin Teacher